Return & Refund Policy
AVELDRINOX · AFTER-PURCHASE CARE
Return & Refund Policy
At aveldrinox, we want every customer to have a reliable shopping experience. If you are not satisfied with your purchase, please review the return and refund guidelines below.
Return window: Eligible products may be returned within 30 calendar days after delivery.
Approved refunds: Issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
01 / ORDER CANCELLATION
Before Your Order Is Processed
You may request to cancel your order before it enters the processing or fulfillment stage.
If your cancellation request is approved, we will issue a full refund to your original payment method.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be available.
To request a cancellation, please contact us as soon as possible at service@aveldrinox.com.
02 / RETURNS
Return Eligibility
Eligible products may be returned within 30 calendar days after delivery.
To qualify for a return, the item must:
- Be unused and in its original condition;
- Include original packaging and accessories where applicable;
- Include proof of purchase or order confirmation.
Please contact our customer support team before sending any return. Products returned without prior approval may not be accepted.
03 / HOW TO REQUEST A RETURN
Start With Our Support Team
To request a return, please email service@aveldrinox.com with:
- Your order number;
- The product name;
- Your reason for return;
- Photos or videos of the product, when applicable.
After reviewing your request, our team will provide return instructions.
📦 Return Address
Please do not send returns directly to our business registration address.
After your return request has been approved, our customer support team will provide the appropriate return address and return instructions.
04 / RETURN SHIPPING COSTS
Who Covers Return Shipping?
Preference-Based Returns
Customers are responsible for return shipping costs for preference-based returns, including:
- Ordering the wrong item;
- Changing your mind;
- Personal preference reasons.
Damaged, Defective, or Incorrect Products
For products that arrive damaged, defective, incorrect, or significantly different from the product description, we will provide an appropriate solution, including replacement, refund, or return assistance at no additional cost.
05 / REFUNDS
Inspection & Refund Timing
After we receive and inspect the returned item, we will notify you regarding the refund decision.
Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
Please note that the time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
06 / LATE OR MISSING REFUNDS
If Your Refund Has Not Arrived
If you have not received your refund within the expected timeframe:
- Check your bank account or payment account again.
- Contact your payment provider.
- Contact our customer support team for further assistance.
Email: service@aveldrinox.com
07 / CONTACT INFORMATION
✉️ Contact Our Team
Brand Name
aveldrinox
Legal Company Name
Nantong Longmiao Network Technology Co., Ltd.
Customer Support Email
service@aveldrinox.com
Business Address
Room 101-42, Building 2, No. 15 Yinxing Road,
Zhangzhishan Town, Suxitong Science and Technology Industrial Park,
Nantong, Jiangsu, China
This is our business address, not the return address. Please contact us for approved return instructions before sending any items.